About Our Organization

The Laborers Funds Administrative Office of Northern California, Inc. is a not-for-profit corporation providing administrative services under contractual agreements for Northern California Laborers Trust Funds. We employ over 100 employees and provide services for over 30,000 Laborers and beneficiaries in the various employee benefit plans we have administered since 1963.

The Role

As an Enrollment Analyst, you’ll be joining an exciting team that focuses on providing administrative and excellent customer service to union Laborers and their families. We believe in cross training across departments and promoting within.

The position performs various tasks involved in administering union negotiated fringe benefits (health, vacation, retirement), in accordance with the written plan documents, with a primary focus on the processing of Laborers enrollment and disability in a high paced team environment with a high volume of member interaction. An Enrollment analyst provides excellent customer service on the phone and during member visits; communicates policies, regulations, and benefit information; processes applications and documents; responds to legal inquiries including child support orders; and performs additional duties assigned by a Manager and/or Associate Director of Benefits.

What We Are Looking For

One year of prior experience in an employee benefits environment
Bi-lingual in Spanish speaking is preferred
Strong organizational and communication skills
Proficient in MS Suite (Outlook, Excel, Word) and computer systems and applications
Professional communicator, both written and oral, through any channel (voice, letter, email, text)
Ability to multi-task, prioritize and meet deadlines
Self-motivated and remain calm under pressure
Analytical and detail-oriented with attention to accuracy
Excellent word and data entry skills
Ability to work independently and within a team environment
Discretion with ability to maintain confidentiality
Strong interpersonal skills in working with employees, members, and other departments

What You’ll Love

Medical, dental and vision coverage paid by the employer
An employee Pension and Annuity plan contributed by the employer
Optional participation in a 401K plan
Sick, vacation time, 8 major holidays, and 2 annual floating holidays under a Collective Bargaining Agreement
Pension and Health and Welfare administered by Laborers Trust Funds

Conditions of Employment

150‐day probationary period
Microsoft Office Suite Testing is required
Work under Collective Bargaining Agreement
Union job with union dues (http://www.opeiu29.org/)
Fringe Benefits Administered by Laborers Trust Funds (https://norcalaborers.org/)
Background check and drug testing

Work Environment

Moderate noise level is typical of an office environment

ENROLLMENT ANALYST